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Our innovative data solutions have been recognised worldwide, winning Bloor Research's Gold Mutable Award 2023, and being named 2024 SPARK Leader in Data Governance by Quadrant Knowledge Solutions analysts.
Working with our award-winning data governance tool dataBelt, dataServe democratizes data governance, providing customers with an AI & virtual agent-driven experience supporting end-to-end processes such as Subject Access Requests (SAR) and Freedom of Information (FOI) requests.
ChatGPT is game-changing... and so is dataServe®! We're excited to introduce to you all dataServe® GPT.
With dataServe® GPT, we're bringing the latest AI technology to any organisation, fulfilling real-life use cases.
Short of time and want to summarise a knowledge article? Easy. Want to read a document in another language? Done. Or do you want to ask a question about a self-help article? Our ChatGPT connector's got you covered!
Bring Conversational Automation to your organisation and provide a self-service experience that engages, drives up adoption and frees up your service teams.
Using Natural Language Processing (NLP), Machine Learning and its Neural Network, Aimee allows your users to talk how they want, in their preferred language. Aimee doesn't get sick, doesn't take time off and is available to your users 24/7, whether they're in the office, at home or on the move.
It's become the norm for employees to submit and manage tickets across multiple systems.
dataServe® changes the norm: it's a single, modern and easy to use website for all self-service needs across all teams and systems. It uses AI search and its Virtual Agent Aimee to get users to their solution quickly and accurately. When a service landscape is complex, it complicates self-service. Ensure a frictionless support experience with dataServe®.
At Aim, we’re not just riding the wave of innovation; we’re creating it.
Immersion cooling is already revolutionising the industry. Picture this: better cooling efficiency, extended hardware lifespan, and unprecedented density.
With cutting-edge hardware and ingenious cooling solutions, you’ll naturally want to keep an eagle eye on everything. Imagine doing it all from your phone, guided by an AI-driven virtual agent. Sounds intriguing, doesn’t it?
Meet Aimee, our virtual agent. Armed with AI and Machine Learning, Aimee doesn’t just detect issues; it predicts and solves them before they even knock on your server room door.
Ready for the next level? Real-time dashboards and virtual agent-driven monitoring is just a click away. So lean back, sip your coffee, and let Aimee handle the rest. Your server estate is in capable hands - Aimee’s got your back!
Support
remote working.
Increase self-service adoption.
Reduce resolution times.
Increase customer satisfaction.
We rely on our colleagues, customers and suppliers to perform a work management role: they need to submit tickets for issues and requests, we expect them to check various portals and answer our questions regularly, and we want them to solve their own issues with self-help resources. But many modern businesses don't do this well.
dataServe® simplifies the process. Integrating with your company's service portals, dataServe® presents users with a single, modern, and intuitive website. Imagine, one screen that takes care of all ticket submission, approvals, self-help, and more, regardless of your service environment's complexity.
dataServe® awards points and badges to users based on the actions they carry out.
Friendly competition increases self-service take up - and when you throw in a monthly prize draw for your top users, you'll find a bottle of champagne goes a long way in shifting attention away from the phone and email to self-service. It's a little bit of fun that truly impacts user behaviour. Your first line teams will thank you.
With dataServe®, there are no complex category trees to navigate, just a single intelligent search bar and integrated Virtual Agent that get users to the self-help articles and videos they need.
dataServe® uses Artifical Intelligence to locate the right resources quickly and uses Retrieval Augmented Generation to enhance the capabilities of GPT models: imagine ChatGPT, but trained on your company's resources and processes! Learning from colleagues' searches within each "persona", dataServe® uses a Machine Learning model to accurately assist, contextually.
Accurate search results drive up self-service and self-help, reduce strain on first-line teams and improve customer satisfaction.
dataServe® is more than a portal. It's a powerful automation tool that integrates with any application, automating complex and time-consuming tasks. Using its native "no-code" integration builder, dataServe® allows non-developers to set up powerful workflows in minutes.
If your service teams are spending their time resetting passwords, managing user access and carrying out other manual, repetitive tasks, free up their schedule and allow them to do the jobs no one else can with dataServe®.
We understand the unique challenges faced by colleges and universities with staff and students juggling many systems during their daily working and learning lives.
With library systems, online learning, student services, and accommodation portals, the service offerings of higher education establishments rival the complexity of even the world's largest enterprises.
With special educational pricing available, now's the time to see how dataServe® can help your establishment reach out and support those working and learning remotely.
dataServe® integrates natively with top service management systems and knowledge bases including BMC's industry-leading IT service management tool: Remedyforce.
When Remedyforce customers' needs change, we're often asked how a multi-channel AI capability can benefit their users. With dataServe® and its Virtual Agent, Aimee, we're injecting new life into Remedyforce, allowing forward-thinking customers to keep the ITSM solution they know and love, avoid expensive migration costs to other systems and provide a self-service experience that's beyond IT and beyond now.
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