dataServe® AI Self-Service: Empower Customers to Solve their Own Issues with AI Search, Virtual Agent and Automation

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dataServe® is Aim’s leading tool-agnostic self-service portal and virtual agent. It isn’t tied to a single system like traditional service management portals; dataServe® integrates across multiple service management systems and knowledge bases meaning your users have a single place to go for ALL self-service needs whether they’re at work, at home, or on the move.

Join Aim’s self-service and automation experts to see how dataServe® is transforming the digital service experience of employees and students. dataServe®’s virtual agent, Aimee is a low-cost solution that brings conversational automation to enterprises and educational establishments, providing a self-service experience that engages, drives up adoption and frees up IT and other service teams.

Steve Ackland, Aim's CEO, will introduce the session and dataServe®’s lead designer and AI expert Matt Smith will take you through real-life user situations and demonstrate how dataServe®’s AI search, virtual agent and automation capabilities empower users to solve their own issues and fulfil their own requests. dataServe® becomes your virtual IT team, reducing costs and ticket numbers while increasing customer satisfaction.

When self-service is easier and effective, more people do it - it's that simple. Join us to see how easy it is.

Speakers:

Steve Ackland

CEO, Aim

Steve Ackland is CEO at Aim - one of the leading City management consultancies - which specialises in digital transformation using new technologies to deliver outstanding results.

Steve is well-known for thought leadership and authored papers in a number of disciplines. It was Steve’s vision of how data governance, regulatory control and digital transformation are fused with AI, RPA and blockchain which led to the creation of Aim’s industry leading dataEstate® suite of solutions such as dataServe®, dataBelt® and dataChain®.

Matt Smith

dataServe® Product Owner, Aim

Matt specialises in AI, ITSM and self-service, and is product owner of dataServe®, Aim's next generation AI self-service portal & virtual agent.

Matt’s decade of consulting experience covers diverse system development and implementation projects across industries including banking, finance, pensions, BPO, shipping, not-for-profit and tech. His roles ranged from solution architecture, to project management and system development with a supported customer based in the millions.