With up to hundreds of thousands of faculty members and students, universities rival even the largest of enterprises when it comes to service complexity. And to fulfil the service needs of their customers, universities need large service teams (IT and non-IT) to handle the millions of annual tickets.
Imagine you could pay the equivalent of one or two FTEs (the salary of a one or two people, per year) to half the number of tickets you receive.
And if you could, what would your service teams be able to achieve with 50% more time?
Maybe go on courses, become experts in their field, develop new applications. Perhaps their mental wellbeing would increase too, along with staff retention.
It might sound too good to be true, and that's why I'm inviting you to a webinar at the end of the month so I can show you how dataServe allows universities of any size to drastically reduce the number of tickets they handle through self-service and automation.
Please join me while I take you through the automation journey of a fictional university (University of Aim), based on real life experience. We'll explore the challenge and the solution: dataServe.
This webinar took place on January 31st. Missed it? Click the link below to go to watch its recording:
Matt